Free shipping and a bonus gift on ALL rugs regardless of size or price. Learn more.

FAQs

  • Why should I buy from Glam Rugs?
    • We offer hand-picked, select collections of rugs in various styles, colors, sizes, and shapes. Most rug stores focus on quantity. Our belief is that less is more while offering what our customers want. 
    • All of our brand partners are based in the United States. By purchasing a rug from Glam Rugs, you are supporting American businesses employing people in the US.
    • Glam Rugs itself is a small business based in New York City. By choosing to purchase a rug from us, you support a small business while getting more personable customer support you'd never get from giant marketplaces like Amazon.
    • You receive your rug directly from the manufacturers without any overheads.
    • Free shipping on all rugs regardless of size or price. Always.
    • Bonus gift on ALL rugs regardless of size or price - The NeverCurl Best V Shape Design Gripper to help you stop the frustrating rug corner curling right away.
    • Peace of mind knowing where your rug is - from the moment it ships with transparent tracking information sent to you within 24 hours of your order leaving the warehouse.
    • Hassle free returns.
    • Secure online shopping.
    • Price Match Guarantee.
    • Friendly customer support - we are happy when you are happy with your shopping experience and new rug(s).
    • Special offers and regular discounts for all of you who join the Glam Fam (and for those of you who choose not to).

 

  • How much does shipping cost?

You get free shipping on all rugs regardless of size or price. Always.

 

  • Do you ship outside the United States?

Currently we can ship to Canada. Please read details below.

    • We at Glam Rugs offer free shipping for all items shipped within the continental USA.
    • Please note that shipping to Canada will entail a clearance at the border with additional duties and taxes to be paid by you as the customer directly to a broker. 
    • While we are not responsible for these additional costs or for the broker service arrangements, we want to make this process as smooth as possible for you.
    • If you do not have a broker for US goods yet, you can set up an account with Clearit ( we are not affiliated with them and we do not take any commissions for suggesting them). They have a simple, 3-step process with agents who will help you clear the rug and process duties and taxes.
    • Please also note that our delivery ETA is for the USA only. Our shipping department can not provide an ETA for Canada.
    • No returns for shipments to Canada.

 

  • What types of payments do you accept?

We offer a variety of online payment options all of which are displayed at the bottom right corner on the website for you.

 

In addition, we are thrilled to offer our customers a financing option for all their purchases. We recognize that at times buying the right rug for your home could be an investment. We want to make it easier for you by offering a payment plan via our partner Sezzle.

 

You will see the payment options for each product right below the product price on each product page.

 

Check out Financing Your Purchases page for more details.


  • When will I be charged?

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If you place an order and we find out that your item happens to be out of stock/on backorder, you will not be charged. We will notify you and you will ONLY be charged if you agree to be added to a waiting list for backorders. 

 

  • How soon will my item(s) ship?

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. 

 

  • Will I receive a tracking number?

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@glamrugs.com. Please note: If you are a Gmail user, check your promotions or spam folder, as sometimes our emails might end up there.

 

  • What happens if my item is out of stock/on backorder?

While we keep our inventory up to date, occasionally items might sell out at around the time of placing an order, even if they were in stock during checkout. We will always notify you if your item happens to be out of stock/on backorder with an update on an estimated new delivery timeframe. You will always be given an option to either accept or cancel your order based on the estimated new delivery timeframe. You will only be charged when you give us written permission via email to accept an item on backorder. If you decide to cancel, you will not be charged. However, if you accept an order that is out of stock/on backorder and later on you decide to cancel, you agree to be charged a 5% cancellation fee.


  • What should I do if I want updates regarding my order?

Your tracking number is the first and best way to get real-time updates regarding the delivery status of your order. However, if you need additional support on the status of your order delivery, you can always reach out to us by sending us an email at info@glamrugs.com.

 

  • What happens if the item arrives damaged?

Please inspect the packaging of your item(s) when they arrive. 


If you notice any damage, you should make note of it when signing for delivery. 

 
If your item(s) do arrive damaged, please send photos to info@glamrugs.com with the product title and a brief, clear description of the damage(s). We will send you instructions on how to return your item and exchange it for a new one or simply get a refund.

 

  • What if I do not like my purchase?

That makes us sad but we all have tastes and preferences, so don't despair. We will send you instructions on how to return your item and exchange it for a new one or simply get a refund. Please check out our Returns/Exchange and Refund Policy for more details. 

No returns for shipments to Canada.

 

  • What promotions do you offer?

Here are the promotions and discounts we offer at Glam Rugs broken down in simple ways below:

 

- Free shipping + bonus gift on all orders regardless of price or size

 

- Special Offer - take advantage while this bonus is still in stock (see details below):

 

For any Kalaty rug you purchase above $1000, you will get a free Kalaty throw pillow of your choice.

This offer is in addition to the bonus gift every customer gets when purchasing a rug from Glam Rugs.

This offer only applies to rugs above $1000 from the Kalaty brand. The offer is valid until pillows run out of stock - we invite you to take advantage of this offer today!

 

To redeem:

    • Add a Kalaty rug above $1000 to your shopping cart
    • Add one pillow of your choice to your cart (it will be at $0) - you can select a pillow here
    • Place your order and our Glam Fam team will start working on it. Simple as that! :)

 

- Additional rewards in the form of discounts or special deals on select rugs when you join the Glam Fam list for exclusive offers - you'll get discount promo codes right in your inbox when these become available. Don't worry - we'll protect your inbox like a pet. Spam is silly.

 

- At times, we also offer additional discounts and coupon codes around main holidays in the United States or simply to say one more Thank You to all of you for trusting us and becoming glam customers :) - we display these additional offers prominently on our website when they become available. You can also see them in a fancy banner right below the price tag on each product page. Stay tuned for upcoming goodies and rewards!

 

 

  • Do you sell rug pads?

Yes! You can get a rug pad for your rug right here.

 

  • How can I contact Glam Rugs?

The quickest way to reach us is via email at info@glamrugs.com or by simply sending us a message via our Contact Us page.

You can also call us at (917) 540 7222.

Our mailing address is 119 West 72 Street, #261, New York, NY 10023, USA.

 

  • Is your website secure?

Yes. Our website uses an SSL encryption technology.

 

  • How is COVID-19 impacting item availability and shipments? Can I still place an order during this time?

All our current brand partners are located in the United States. Currently, they are all open and processing shipments as usual. As long as an item is in stock, you can still place an order and we will work with you to update you on the delivery status.

We do acknowledge that the global covid-19 pandemic has impacted most businesses. We are in direct communication with our brand partners regarding the availability and shipment of items. Please follow our shipment guidelines but be aware that potential delivery delays could be possible, although we currently do not expect any delays. We will be in direct communication with you regarding the status of your orders and you will be notified about updates in advance. We are here for you.